FAQ's

If you happen to experience any hiccups with your WASPcam, please refer to the questions and answers below. If you’re still stuck, please contact us at: (07) 377 1033

WASPcam action-sports camera estimated battery life:

CAMERA MODEL

HD VIDEO SETTING

ESTIMATED TIME

9900/ 9901

720p60fps

2 hours

9900/ 9901

960p30fps

2 hours and 20 minutes

9900/ 9901

1080p30fps

2 hours and 15 minutes

9902 (GIDEON)

720p120fps

2 hours

9902 (GIDEON)

960p30fps

2 hours

9902 (GIDEON)

960p60fps

1 hour and 40 minutes

9902 (GIDEON)

1080p30fps

1 hour and 30 minutes

9902 (GIDEON)

1080p60fps

1 hour and 15 minutes

9903 (JAKD)

720p30fps

3 hours and 30 minutes

9903 (JAKD)

1080p25fps

3 hours

*Battery life based on WASPcam engineering testing. Actual battery performance may vary based on camera settings, environmental conditions and other factors. Maximum battery life normally decreases

Why am I having trouble connecting to WASPcam WiFi?
For Samsung (Android OS) users: If having trouble connecting to WASpcam wifi, turn off cellular data. This will allow you to connect to the app.

Why can’t I use the Photo Burst, Time-Lapse, or Self-Timer features when the WASPcam App is connected to my smartphone?

The WASPcam App is not able to control these three modes because the camera itself does. The App does not have the capability to recognize a Time-Lapse, Photo Burst, or Self-Timer. The only two modes that can be used when connected to WASPcam App are video and still-photography.

Can I use the Wireless Wrist Remote and WASPcam App at the same time?
No, the WASPcam App only recognizes one or the other devices to allow control.

Mac OS compatibility
Yes, WASPcam supports Mac OS V 10.5, or later.

How to set the date & time on your WASPcam:

. Press the MODE button until you see SET on the LED screen.

. Press the SHUTTER button to enter SET (settings).

. Press the SHUTTER button to enter the MORE menu.

. Press the MODE button to highlight TIME.

. Press the SHUTTER button to enter the TIME sub-menu. (The Year is highlighted.)

. Press the SHUTTER button repeatedly to adjust the year.

. After entering the year, hit MODE button to go to the “Month” field.

. Press the SHUTTER button repeatedly to adjust the month value, and then hit MODE to go to the “Day” field.

. Press the SHUTTER button repeatedly to adjust the Day value, and then hit MODE to go to the “Hour” field.

. Press the SHUTTER button repeatedly to adjust the Hour value, and then hit MODE to go to the “Minute” field.

. Press the SHUTTER button repeatedly to adjust the Minute value, and then press MODE to highlight “OK.”

. Press the Shutter button to complete the date and time setting.

How to reduce chances of fogging
If in some conditions a WASPcam camera housing is fogging, please follow these steps:

Memory Card Specifications
Your camera supports up to a 32GB MicroSD card (SDHC class 6 or higher). We recommend using brands SanDisk or Lexar.

SD card storage time

Memory

1080p30 video

960p30 video

720p60 video

5MP Photo

4 GB

48 minutes

55 minutes

55 minutes

2000 shots

8 GB

96 minutes

110 minutes

110 minutes

4000 shots

16 GB

194 minutes

220 minutes

220 minutes

8000 shots

Note that the above table is an estimate and actual performance may vary based upon a number of external factors.

How to download WASPcam Smartphone Application:

The WASPcam App is free to download.

How to set up Wi-Fi on your WASPcam:
a. Press the MODE button until you see the SET option.

  1. Press SHUTTER button to enter SET mode.
  2. Press MODE button to highlight SETUP.
  3. Press SHUTTER button to enter the SETUP menu.
  4. Press the MODE button until the WiFi option is highlighted.
  5. Press SHUTTER button to enter the Wi-Fi Connection sub-menu.
  6. Press MODE button to highlight “ON.”
  7. Press SHUTTER button to complete your WiFi setting.
  8. Switch to “Video mode” and wait 30-seconds until the LED flashes to indicate that a WiFi connection has been established.
  9. On your smartphone, enable Wi-Fi connection, then search and connect to the WiFi network “WaspCam.”
  10. When prompted, enter the password “1234567890″.
  11. Once that’s finished, your smartphone is now a live viewing and remote control for your WASPcam.

Please note: When WiFi is turned on, and a user is controlling a WASPcam from the WASPcam App, they cannot access the Time Lapse and Burst functions because the App doesn’t compute with those options.

When using the WASPcam App on an Android device, you may need to disconnect from all other WiFi connections to keep the App connected. It’s also recommended to disable mobile data since the WASPcam camera’s WiFi doesn’t use data. 

Wireless Wrist Remote control isn’t working:

How to transfer files from WASPcam to PC
Connect your WASPcam to your PC using the USB cable included with your camera. A newly added removable disk will appear under “My Computer. Click on your desired files and then them to your PC. You can also use insert your Micro SD Card into the card slot on your computer / laptop (may need SD card adapter) or retrieve files using a Card Reader, which plugs into your computer’s USB port.

How to connect a WASPcam to your TV
Please use the HDMI cable to connect your camera to the TV.

ArcSoft Movie Editing Software won’t install
ArcSoft Mini CD is ONLY intended for use with a PCNOT an Apple computer/device. Please refer to system requirements for installation and use of the software. If you’re unsure, please email: info@waspcam.com

If using an Apple computer/device, you may use the iMovie for Mac.

Camera won’t format/ won’t read SD Card

Camera locks up/Freezes
Re-start camera by removing battery and putting it back again.

Out of focus/Blurry images
The Focal length of your camera is 0.3m (1ft.) ~ ∞. 

Make sure that whatever subject you are photographing is in proper range. 

Clean your camera lens regularly. It is recommended to use a tripod for steady shooting and low light conditions. Use the waterproof case for underwater shooting. Wipe moisture off the waterproof case and camera lens if it is misted.

Low Volume/ No microphone input

Buttons do not respond

Camera will not power on

Experiencing ‘choppy playback’ with your WASPcam? Read below on how to cure your problems:

If you are experiencing choppy or broken up playback when viewing your WASPcam videos, this usually comes down to your computer being out of date and its not able to process the data of larger HD video files fast enough.  Ensure that the video files are recorded properly by playing the videos on a TV with a WASPcam HDMI cable, or your own cables if you have them already.  You should get proper smooth playback on your TV.

We have a few suggestions for you to try that should clear up the choppy playback issue that you’re seeing on your computer:

  1.  Copy videos to your computer’s hard drive from your WASPcam SD card before you play them back.  Playing back videos from your SD card can result in choppy playback.
  2.  Play back your videos with VLC Media Player. This is a free program that doesn’t take up a lot of resources to run on your computer.  This means that your computer can focus more on playing back your videos smoothly.  We’ve found that it’s common for Windows Media Player or Quicktime to give you choppy playback, so we recommend against using them. You can download VLC Media Player here: www.videolan.org.  If you’re looking for a quick fix, you might want to skip down to Step 4.
  3.  Make sure that your computer meets the minimum system requirements to play back videos from your camera.

Here’s how you can check if your computer meets the minimum system requirements:

Mac:
Click the “apple” icon in the top left corner of your screen, and then click “About this Mac”.  Next, click “More Info.”  On ”
Windows:  
Click on the Start Menu, then right-click on the word “Computer” or “My Computer”, and click “Properties.”  Once you have done this, scroll down to the System Information for Processor and RAM.  You can find your graphics card by clicking on the small arrow to the left of “Display Adapters” in your Device Manager.

  1.  Record video in a lower video resolution.If your computer can’t play 1080p 60fps or 1080p 30fps smoothly, try recording videos in a 720p mode instead.  The lower resolution means that your computer will have less work to do when playing back the video, so will have an easier time giving you smooth playback.